I am writing to follow up on the case of my lost luggage (case no. 62-019-210) as I have not heard back from you since initially filing the report with your department last Saturday.
For your reference, as I wrote in the report, I was unable to locate my suitcase at the baggage claim area after arriving in Hong Kong on flight MH390 from Brisbane last Saturday 27th March.
My suitcase is a black Luxor brand with four wheels and an extra long telescopic handle. It has a strip of black and yellow barricade tape fastened on the front and both sides for easier identification.
As I need to file an insurance claim by the end of this week, I would appreciate a written reply with the status of my case by end of business this Thursday 1st April.
Please contact me on my mobile at 9333 3222 for any reason.